At Menbur, we pride ourselves on an elevated shopping experience. If your purchase isn't quite what you expected, our team is here to assist with a smooth and refined return process.
For any assistance, please contact us at info@menbursa.co.za
Sale & Promotional Items
All items purchased on sale, promotion, discount, clearance, or as part of any promotional offer are considered FINAL SALE. Sale and promotional items are not eligible for returns, exchanges, refunds, or store credit.
Please ensure that you have selected the correct size, colour, style, and item before completing your purchase, as we do not accommodate return requests relating to change of mind, incorrect size selection, incorrect colour selection, or incorrect item selection on sale and promotional purchases.
Full-Priced Items
Returns and exchange requests for full-priced items must be submitted within 7 days of delivery. Requests submitted after the applicable timeframe will not be accepted.
We are pleased to arrange a collection for any item that meets the following criteria:
Items that do not meet these requirements are not eligible for return or exchange.
Once the returned item has been received and inspected, you may select an exchange or store credit voucher, subject to the terms of this policy.
If your requested size or alternative item is available:
MENBUR will arrange the collection of the original item and the delivery of the requested replacement item. A R300 courier fee applies to the collection and re-delivery of an exchange. The replacement item will only be dispatched once the returned item has been received and successfully inspected.
If your requested size or alternative item is unavailable:
Where the requested size or alternative item is no longer available, the customer may receive store credit for the purchase price of the returned item, subject to the item meeting all return requirements.
For hygiene reasons, we do not accept returns, exchanges, or refunds on the following items:
These items are considered final sale once purchased.
To initiate a return or exchange:
Returns are processed within 3–7 working days after the returned item has been logged. All returned items are subject to inspection before an exchange or store credit is processed.
Refunds on full-priced items are only processed in cases where an item has been incorrectly supplied. In such cases, the item will be assessed first, and if approved, a refund will be processed to the original payment method used at checkout.
Refunds will not be issued for:
Sale, promotional, discount, clearance, and final-sale items are not eligible for refunds.
Email: info@menbursa.co.za
Phone: +27 66 372 0907
Shop: U32 83 Rivonia Road, Sandton, Sandton, 2196, South Africa
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