Refund policy

Last Updated: March 10, 2026

Returns & Exchanges Policy

At Menbur, we pride ourselves on an elevated shopping experience. If your purchase isn’t quite what you expected, our team is here to assist with a smooth and refined return process.
For any assistance, please contact us at info@menbursa.co.za

1. Full-Priced Items

Returns on full-priced items are complimentary.

We are pleased to arrange a free collection for any item that meets the following criteria:

  • The item is unworn, unwashed, and in its original condition
  • All tags and packaging are intact
  • A return request has been submitted within the required timeframe

Once received and inspected, you may select a refund, exchange, or store credit voucher, based on your preference.

2. Sale Items

Sale purchases may be returned or exchanged with the following considerations:

  • A R150 courier fee applies to all sale-item returns or exchanges
  • Sale items are not refundable — a credit voucher will be issued upon return approval
  • All sale-item return or exchange requests must be logged within 5 days of receiving your order

Credit vouchers are issued once the item has been received and passed quality inspection.

3. How to Log a Return

To initiate a return or exchange:

  1. Submit your request through our Returns Portal or email our team at
    info@menbursa.co.za
  2. Our team will confirm approval and arrange the courier collection
  3. Please ensure garments are securely packaged to avoid transit damage

 

4. Non-Eligible Items

We are unable to accept returns for:

  • Items showing signs of wear or damage
  • Items returned without original tags or packaging
  • Final-markdown pieces marked as non-returnable

 

5. Processing Timeframes

  • Returns are processed within 3–7 working days of the item reaching our warehouse
  • Refunds for eligible full-priced items are issued to the original payment method
  • Credit vouchers for sale items are sent via email and may be redeemed in-store or online

 

Questions?

Email: info@menbur.co.za

Phone: +27 66 372 0907

Shop: U32 83 Rivonia Road, Sandton, Sandton, 2196, South Africa